Nikon D3100 will not playback movies with sound

edited April 2015 Posted in » Nikon D3100 Forum
My "new" factory refurbished Nikon D3100 will not playback movies with sound. It plays movie sound OK during playback on the camera itself but not on my laptop or TV when I copy the files to those devices. Is this some kind of file format incompatibility? On the TV I get the message "Audio Channel 1 unsupported". Is there a camera setting I need to change or a program that can convert the files to a compatible format?
I tried both PAL and NTSC video modes.
I tried Movie Settings all 5 Quality from 1920 X 1080;24 fps to 60 X 424 : 24 fps. Yes the Audio sound setting is ON.
I looked here online but didn't find a solution.


  • edited April 2015
    PS. The video is fine on the laptop and TV, just no sound.
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